1. IMPORTANT INFORMATION / WHO WE ARE
The Cross-Border Council Alliance (“CBCA”) are committed to protecting all personal data provided to us. This privacy policy describes what information we collect and how it is used and shared. It also tells you how you can view, correct, and control the use of your data and how we protect it.
This website is not intended for children, and we do not knowingly collect data relating to children.
2. CONTROLLER
The Cross-Border Council Alliance, registered in England and Wales under Linkilaw Limited a company registered under company number 10007785.
If you have any questions about this privacy policy, including any requests to exercise your legal right, please contact via our website form.
3. TYPES OF PERSONAL DATA WE MAY COLLECT
Personal data means any information about an individual from which information that person can be identified.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
a) Identity Data including first name, last name, any previous names, username or similar identifier, marital status, title, date of birth, and gender.
b) Contact Data including billing address, delivery address, email address, and telephone numbers.
c) Financial Data including bank account and payment card details.
d) Transaction Data including details about payments to and from you and other details of services you have purchased from us.
e) Technical Data including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID, and other data on the information technology you use to access this website.
f) Profile Data including your username and password, purchases made by you, your interests, preferences, feedback and survey responses.
g) Usage Data including information about how you interact with and use our website, products and services.
h) Marketing and Communications Data including your preferences in receiving marketing from us and our third parties, and your communication preferences.
3.3 We also collect, use, and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity.
4. HOW YOUR PERSONAL DATA IS COLLECTED
We use different methods to collect data from and about you including but not limited to:
Your interactions with us
You may give us your personal data by filling in an online form, such as our application form, or by corresponding with us in any manner be this via post, phone, email, or by any other form of communication. This includes, but is not limited to, personal data you provide when you:
a) Apply for membership;
b) Create an account on our website;
c) Subscribe to our service or publications;
d) Request that marketing is sent to you;
e) Enter a promotion, survey, or similar competition; or
f) Contact us, or give us feedback.
Automated technologies or interactions
As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy [ ] for further details.
Third parties or publicly-available sources
We may collect technical data and receive personal data about you from various third parties and public sources including but not limited to:
a) Analytics providers;
b) Advertising networks; and
c) Search information providers.
Contact, Financial and Transaction Data may be collected from providers of technical, payment, and delivery services.
Identity and Contact Data may be collected from data brokers and/or aggregators.
Identity and Contact Data may be collected from publicly-available sources.
5. HOW AND WHY WE USE YOUR PERSONAL DATA
Under data protection laws, we are only able to use your personal data if we have a proper reason for doing so. These reasons can include complying with our legal and regulatory obligations, performance of a contract which we are about to enter into or have entered into with you, where you have given us consent to use your personal data, and for our (or a third party’s) legitimate interest.
Legitimate interests arise in circumstances where the use of your personal data is necessary for a proper business or commercial reason. We do not use your personal data for activities where our interests are overridden by your own rights and interests, unless we have your consent to use your personal data or are otherwise required or permitted to do so by law. This section explains what we use your personal data for and our reasons for doing so.
Administering Member Communications
To broadcast newsletters and routine member updates, as well as notifications of policy, service, or operational changes, where such communications are necessary for the effective administration of the CBCA.
Facilitating Contact Between CBCA Members
To allow easy contact between CBCA members, in order to facilitate professional networking and collaboration opportunities. This may include making available limited member information through directories or similar tools, in accordance with relevant safeguards.
Providing Information About Forthcoming Events
Those who have subscribed to our mailing list, and CBCA members, will receive information regarding forthcoming events, meetings, and webinars as appropriate to their membership status or subscription preferences.
Ensuring Security
For the purposes of fraud prevention, and in order to protect member data, confidential information, and system integrity including analysis and appropriate remedy of system threats, should any arise.
Handling Enquiries
In order to respond to contact requests, questions, complaints, and support requests, including managing correspondence, investigating enquiries, and maintaining
appropriate records of communications and, as necessary, accessing these records to analyse service quality and improve the effectiveness of our operations.
Improving Our Marketing
In order to analyse engagement, marketing reach, and campaign effectiveness and thereby to improve our marketing strategy. This includes analysing data to understand how our marketing strategies are performing and to assess trends, for the legitimate interest of improving the promotion of the CBCA’s business activities.
Improving Our Services
In order to improve the member experience and drive engagement, including the potential development of new programs, events, and/or services, through actions such as data analysis, survey, statistical review, and research.
Improving Our Website
To analyse site usage and performance in order to optimise the user experience of Our Website. This includes activities like monitoring functionality, troubleshooting issues, recording and analysing website traffic, and testing improvements to ensure that Our Website operates effectively.
Legal and Regulatory Compliance
In order to comply with our legal and regulatory obligations, including any applicable requirement to maintain internal records and audit trails.
Managing Your Application to and Membership of the CBCA
To provide you with information regarding the CBCA application process, to request references, to record receipt of payment, to process the application via our review and evaluation process including evaluating your application against the data of other CBCA members to limit overlapping expertise and practice area, to inform you of the outcome of your application. We also process personal data to manage and conduct ongoing monitoring regarding your membership including information on subscription payments, to inform you of information relevant to your membership, and to report to CBCA leadership on the progress of recruitment to and expansion of the CBCA member base.
Promoting Our Profile and Services
To promote the CBCA’s profile and standing within the wider market. This includes publishing information about our activities, members, and past events, and using search engine optimisation and similar promotional strategies to increase visibility and awareness of the CBCA and its work. These strategies are necessary for our legitimate interests in developing and maintaining the CBCA’s public profile, to the extent that those interests are not overridden by your individual rights and interests.
Providing Our Site to You
To administer Our Website, ensuring that content from Our Website is presented in the most effective manner for you and for your device, as part of our efforts to keep Our Website safe and secure and to allow you to submit contact information through Our Website, when you choose so to do. We use your personal data in this manner for our legitimate interests in maintaining Our Website and keeping it updated, obtaining information about prospective CBCA members, maintaining network security, and preventing fraud.
Recording CBCA Events
To record and photograph CBCA events and to use and share this media with Members and our mailing list through Our Website and via other forms of communication, for our legitimate interest in promoting and growing our business, including encouraging membership, promoting forthcoming events, sharing cross-border expertise, keeping our members up-to-date, and ensuring brand continuity across media platforms. Any Member or Guest who does not wish for their image, name, or other personal data to be captured, used, or shared in this manner should make us aware of this wish by completing the form on our contact page.
Sharing Referral Information with CBCA Members
CBCA members may share referral information, including business contact details and related professional information, to support referrals and collaboration between members and recommended practitioners. This may occur where it is necessary to meet a particular client or business need, including in jurisdictions where there are few or no CBCA members available.
6. OUR MARKETING
Direct marketing
During the member application or user registration process on our website when your personal data is collected, you will be asked to indicate your preferences for receiving direct marketing communications from the CBCA via email, SMS, telephone, post or other communication method. You will receive marketing communications from us if you have requested information from us or purchased membership or services from us and you have not opted out of receiving the marketing.
We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.
Third-party marketing
We will obtain your express consent before we share your personal data with any third party for their own direct marketing purposes.
Opting-out of marketing
You can ask that we cease sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us via the form on our contact page.
If you opt out of receiving marketing communications, you will still receive service- related communications which are essential to administrative or customer service purposes, for example relating to updates to our Terms and Conditions, or to confirm that your contact details remain up-to-date and correct.
Cookies
For more information about the cookies we use and how to change your cookie preferences, please see below.
7. DISCLOSURE OF YOUR PERSONAL DATA
We may share your personal data where necessary with third parties which we use to help run our business, including payment service providers, IT and cloud hosting providers, insurers, tax and accounting services, events planning and management companies, and cybersecurity providers. We only allow these service providers to handle your personal data if we are satisfied that they take appropriate measures to protect your personal data. A list of third-party providers with whom we share your data is available on request.
We also share personal data with companies that are members of our group, which means our subsidiaries, our holding company and its subsidiaries (as defined in the UK Companies Act 2006).
We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations, enforce any of our rights or protect ourselves and others.
We may also need to share some personal data with other parties, such as potential buyers of some or all of our business or during a restructuring. The recipient will only be permitted to use the data for the purposes we originally collected it for, and they will be bound by confidentiality obligations.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
7. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need-to-know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. DATA RETENTION
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. For details of our retention periods for the types of personal data we hold about you, please contact us.
9. YOUR LEGAL RIGHTS
You have a number of rights under data protection laws in relation to your personal data.
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes.
You may request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
You may withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
You may request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:
If you would like for us to establish the data's accuracy;
Where our use of the data is unlawful, but you do not want us to erase it;
Where you need us to hold the data even if we no longer require it as you need it to establish, exercise, or defend legal claims; or
If you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
If you wish to exercise any of the rights set out above, please contact us via our contact form found on our “contact” page.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within 30 days. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. CONTACT DETAILS
If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us by:
Email: complete the contact form on our website
Post: 16 Curzon Street, Mayfair, London, W1J 5HP, ENGLAND
11. COMPLAINTS
You have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, before doing so please make sure you have first made your complaint to us or asked us for clarification if there is something you do not understand. The ICO will expect you to have done this before reviewing your complaint.
12. CHANGES TO OUR PRIVACY POLICY
We keep our privacy policy under regular review. This version was last updated on 20 January 2026. Historic versions can be obtained by contacting us.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.
13. THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage that you read the privacy policy of every website you visit.